Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19. Just for the record: If you have access to the original MSI that was actually used to install the product, you can use this to run the uninstall. Note: When submitting a Support Ticket, Please wait for a response from Support. This command line tool (msizap.exe) also had a GUI available (MSICUU2.exe), both tools are deprectated (try the link to the new cleanup tool listed above). In the end you my need to Submit a Support Ticket to get help.
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